Returns & Refunds

(Last updated: November 18, 2023)

Depending on the product to be returned, the following policies are applied respectively:

Pre-ordered Food (Baked/Frozen)

We do not accept returns for our pre-ordered food items that are prepared from the kitchen. However, we do provide refunds on a case-by-case basis as laid out in our Terms of Service.

Forever Products

Retail customers are guaranteed 100% product satisfaction. Within thirty (30) days from the date of purchase, a Retail Customer may (a) obtain a new replacement for any defective product; or (b) cancel the purchase, return the product and obtain a full refund. In all cases, proper notice, proof of timely purchase and timely return of the product is required to be given to the source of purchase. Forever Living Products (M) Sdn. Bhd. (FLP) reserves the right to reject repetitive returns. When FLP products are acquired from or through an FLP distributor, that distributor is the primary party responsible for customer satisfaction by exchanging the product or refunding the money. In the event there occurs a dispute, FLP will determine the facts and resolve the issue. If cash is disbursed by FLP, the same will be charged back to FLP Distributors who benefited from the product sales.

TDC Products

  1. The Purchaser/Dealer may return the unsold product to TDC, subject to the acceptance of TDC with the following terms and conditions:

    1.1 The product is still intact as in its original condition, as such it is still wrapped in the original plastic and there is no damage to the box.

    1.2 The products purchased from TDC are not later than six (6) months from the date of application was made.

  2. TDC will refund at least 90% of the original purchase price on the products that have met the above criteria.

  3.  To arrange for a return, please contact TDC Careline: +60 11-1638 3118 or drop a line on their WhatsApp account.

Popular posts from this blog

Aloe Vera: An All-Purpose Remedy Used For Centuries

Power of Two Antioxidant-rich Fruits: Cranberries and Apples

Unleash Your Inner Warrior - Harness the Power of Lignosus Rhinocerus Mushroom and Eurycoma Longifolia